Returns Policy
If you are unhappy with your purchase from Mary's of Enfield Ltd we will exchange or refund your purchase provided it is returned to us in a fully re-saleable condition, in it's original packaging and with original and warning tags if returned within 7 days of receipt. All goods will be inspected on return. Please note that items returned worn, stained with perfume/deodorant or washed, or handled inappropriately, or returned outside of the 7 day returns period will not be accepted and will be returned to the customer at the customer's expense.
Please complete the
Returns Form. Once printed off from the website and return it with the item(s). Please note it is very important that when you return an item, we know the invoice number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
There is no need to contact us prior to returning an item. You will be responsible for the cost of returning the good to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department. Please not that exchanges may take up to 5 working days to dispatch upon receipt and refunds may take up to 14 days once approved.
Please be aware that the value of the refund will exclude shipping costs, and that exchanges are subject to availability. Replacements will be sent out at no extra charge.
Our returns address is Mary's of Enfield Ltd, 27B High Street, Hoddesdon, Hertfordshire, EN11 8SX